Terms of Service — Pulsyr Cloud

Last updated: 10 August 2026 · Effective: on acceptance

Draft — not yet in force. Pulsyr Cloud is not open for signup, so nobody is contracting under these terms today. They are published early so you can read them before deciding anything, and they will be finalised with Chilean counsel before the service opens. Questions: legal@pulsyr.dev

These Terms govern Pulsyr Cloud, the hosted service operated by Avonlea Systems SpA. They do not apply to the open-source Pulsyr software, which you may run yourself under the MIT License with no agreement with us.

1. Who we are

"We", "us", and "Avonlea" mean Avonlea Systems SpA. "You" means the person or entity holding the account.

2. The service

Pulsyr Cloud is a hosted backlog manager that AI coding agents read and write through the Model Context Protocol (MCP). We provide the software, the infrastructure it runs on, and the storage for your data.

You need an account. You are responsible for your credentials, for your MCP tokens, and for everything done through them. Tell us at soporte@pulsyr.dev as soon as you suspect a token has leaked; you can revoke tokens yourself at any time from your project settings.

You must be at least 18 and able to enter into a contract. One person or entity per account.

3. Plans, fair use, and limits

Fair use. Where a plan says "unlimited", it means we do not meter it — not that there is no ceiling. The figures in brackets are the point at which we will contact you to agree on a plan that fits. We will always write to you before restricting anything, and we will never delete your data over a quota.

AI operations are calls to third-party AI providers made on your behalf (impact/effort estimation, incident triage, thread-stage drafting, embeddings). You may supply your own AI provider API key on any plan, including Free; usage under your own key is not counted against these limits and is billed to you by that provider directly.

Prices are in US dollars and exclude taxes, which are added at checkout.

4. Payment

Payments are processed by Paddle.com Market Limited, which acts as Merchant of Record. This has two consequences you should understand:

• Your purchase contract for the transaction is with Paddle, and Paddle's buyer terms apply to it. Paddle appears on your card statement and issues your invoice.
• Paddle collects and remits VAT, sales tax, and equivalent taxes in your jurisdiction. Avonlea does not handle your tax data.

These Terms continue to govern your use of the service itself.

Subscriptions renew automatically for the same period until cancelled. Cancel any time from your account; access continues until the end of the paid period. Refunds are covered by our Refund Policy.

We may change prices with 30 days' notice by email. The new price applies at your next renewal, never mid-period.

5. Your data

Your content is yours. Backlog items, documents, deliverables, plans, and everything else you or your agent create remain your property. We claim no ownership and no licence beyond what is needed to run the service for you: store it, back it up, transmit it, and display it to you and to whoever you have granted access.

We do not train AI models on your content, and we do not permit our subprocessors to do so.

Export. You can retrieve your data at any time through the API and the MCP tools. After termination we keep it for 30 days so you can export it, then delete it.

AI processing. To provide AI features we send the relevant fragments of your content to third-party providers. Which ones, and what they receive, is set out in the Privacy Policy. If this is unacceptable for your data, run the software yourself — it degrades gracefully with no AI keys configured.

6. Acceptable use

Do not use Pulsyr Cloud to: break the law; store or transmit malware; infringe anyone's rights; attempt to access other accounts or our infrastructure; probe or load-test the service without written permission; resell the service as your own; or automate abuse of AI quotas.

Security research is welcome — report privately per SECURITY.md and we will not pursue you for good-faith testing of your own account.

7. Availability

We aim for high availability and we operate the service with care, but we do not commit to a service level. There is no SLA on any plan. We will announce planned maintenance in advance where practical.

If you need contractual uptime guarantees, write to legal@pulsyr.dev — or run the software yourself, where availability is entirely in your hands.

8. Suspension and termination

You may close your account at any time.

We may suspend or terminate an account that breaches these Terms, that fails to pay, or that puts the service or other customers at risk. Except where the law or an urgent security need requires otherwise, we will notify you first and give you a reasonable chance to fix it. On termination we keep your data for 30 days for export, as in §5.

We may discontinue Pulsyr Cloud entirely with 90 days' notice, refunding the unused portion of any prepaid period. The software remains MIT-licensed, so you can move to a self-hosted instance.

9. Warranties and liability

The service is provided "as is", without warranties of any kind, to the maximum extent permitted by law.

Our total liability arising out of or relating to the service is limited to the amounts you paid us in the twelve months preceding the event. We are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data.

Nothing here limits liability that cannot be limited under Chilean law — including liability for fraud, wilful misconduct, or, where you contract as a consumer, your rights under Law 19.496.

10. Changes

We may update these Terms. For material changes we will give 30 days' notice by email to the account address. Continuing to use the service after the change takes effect means you accept it; if you do not, cancel before then and we will refund the unused portion of your period.

11. Governing law

These Terms are governed by the laws of Chile. Disputes are subject to the ordinary courts of Santiago, Chile, without prejudice to any mandatory right you have as a consumer to sue in the courts of your own residence.

12. Miscellaneous

If a clause is held unenforceable, the rest survives. Our not enforcing a term is not a waiver of it. You may not assign this agreement without our consent; we may assign it as part of a merger or sale of the business, on notice to you.

Avonlea Systems SpA · RUT 77.890.325-3 · Hamburgo 550, Ñuñoa, Santiago, Chile · legal@pulsyr.dev